Position: Team Leader Supervisor
Work Type: Permanent, full-time role
Award Classification: Band 6 salary of $95,020.64 plus super and a fortnightly RDO
We are Wyndham, one of Australia’s fastest growing and most diverse cities.
Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared to welcome over 200,000 new residents by 2040.
Shape new possibilities. Be part of something more.
A bit about the role
As the Team Leader Business Services within the Arts, Events & Cultural Venues department, you will develop and maintain high quality systems, policies and procedures relating to business, concierge, administration and venue operations that identify and implement improvement opportunities and ensure regulatory and organisational compliance for Cultural Venues.
You will also provide strategic and operational leadership, ensuring high-quality concierge services, booking and hire activities, customer experience, venue operations and business financial services for Cultural Venues.
What you’ll do
- Facilitate day-to-day operational management and provide strategic leadership, expertise and support to the concierge, venue and business operations teams, to enable exceptional customer and client experiences
- Develop and facilitate service and venue-based processes, systems, operational budgets, performance measures, reporting, projects and initiatives for Cultural Venues
- Develop, oversee and maintain all processes and procedures for electronic management systems
- Identify strategic opportunities for revenue growth and increased venue usage and develop plans and processes for implementation and evaluation
- Develop, monitor and evaluate service delivery and operational performance against key performance measures set by the organisation, that are directly related to community and client outcomes and experiences and meet council expectations
- Coordinate the transactions, development, analysis and provision of regular financial and statistical reporting for the unit
What you’ll bring
- Degree or diploma in Business, Hospitality or Management (Desirable)
- Extensive knowledge and experience in policies, regulations and guidelines regarding the management and delivery of creative programming and/or hospitality services
- Previous experience working within the Local Government sector (Desirable)
- A continuous improvement mindset with a positive, proactive, and flexible attitude
Be part of something more
Take a look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.
Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce. Ask us how this role can be worked.
So, are you ready to shape new possibilities?
What’s next?
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending us a cover letter and your resume. We do not require any selection criteria to be addressed.
For a confidential discussion, please contact Kylie Brown, Coordinator Cultural Venues on 0438 306 521.
