Position: Venue Support Officer
Contract: Casual
Salary:$31.88+ per hour (plus 25 per cent casual loading)
The Greater Dandenong City Council is a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.
We offer exceptional working conditions and are focused on providing a workplace that values diverse contributions, cares for your health and wellbeing and fosters a positive work culture. We ensure all people have an equal opportunity for employment and advancement within our organisation.
We embrace our diverse community and work environment and encourage applications from everyone including people of Aboriginal & Torres Strait Islander backgrounds, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.
Vacancies exist within the Drum Theatre Front of House team for casual Venue Support Officers. Staff members will be trained in various roles including Usher, Function / Box Office attendant and Café/Bar in order to be able to fill roles as required and rostered. This is a customer service role reporting directly to the Front House Supervisor during events and working closely with the Front of House team, Customer Service Leader, Box Office Supervisor and Back of House team to ensure performances and events start on time and run smoothly. Hospitality training may be offered depending on experience level.
The role includes:
- Theatre event ‘Usher’ shifts during business hours, with capacity after hours and weekends.
- Food and Beverage Service for functions and events (Drum Café/Bar and function service) including responsible service of alcohol.
- Retail duties include processing financial transaction processes relating to the Bar and Merchandise sales.
- Box office duties if required (training provided).
- Provide exceptional customer service to our patrons at all times.
- Working as part of a team to ensure the smooth running of the Front of House department.
- Engage with Patrons, Clients and the public, actively promoting City of Greater Dandenong and Drum Theatre performances and events.
Successful applicants will have the ability to work within a close and sometimes fast-paced team environment, liaising with the public and clients in a customer-focused manner with high levels of attention to detail. In addition to these skills, the applicant will ideally have experience in hospitality and the arts or have a keen interest in learning. Hospitality experience and accreditation (eg RSA) would be an advantage. Successful applicants will be available for shifts during peak times, including during business hours.
Applicants must adequately meet the requirements of the role and fully address the selection criteria contained in the position description. To view a copy of this position description, please click on the link below.
Venue Support Officer Position Description – 188.3KB
In accordance with government or Council requirements, the successful candidate will be required to demonstrate evidence of an approved COVID-19 vaccination, including booster injections or an authorised medical exemption.
The successful candidate will be asked to produce a clear Working with Children Check and will be asked to consent to a national police check (and where relevant an ‘international criminal history check’), subject to the operation of spent conviction laws. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
We are a workplace that cares for your health and wellbeing and offers a range of benefits for staff including flexible work options, a friendly team environment, access to learning and development programs, support for staff and their studies, opportunities for promotion and career development, rewards and recognition programs, salary sacrificed childcare (where available), and a vibrant social club.
Further information: Arabelle Danielson, 8571 1602
Applications close: 5pm, Friday, 16 September 2022
for more information, please click the link
